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Estate Agency Perception
Date Added 22/12/2006
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Estate agent perception tainted by the actions of a minority
Consumers advised to use an NAEA member for peace of mind
The National Association of Estate Agents (NAEA) is advising consumers to look for the NAEA logo to ensure peace of mind when choosing an estate agent.
Commenting on a survey issued by consumer group Which? today stating that estate agents are the second least trusted profession NAEA President Charles Smailes says: “A large majority of estate agents are professional, trustworthy and proud of the work they do. It is unfortunate that the actions of a minority of rogue agents effect perceptions of the industry as a whole.
“As representatives of the estate agency industry, the NAEA is working hard to raise standards. Our members are already regulated by our rules of practice and codes of conduct. We have, however, been calling on the Government to introduce industry- wide regulation in the form of compulsory membership of a professional body for all estate agents.
“In the meantime, we have around 10,000 members who are bound by our rules of practice and codes of conduct. We take very strict action against any member who is found to be breaching these rules and codes. We also offer consumers independent redress through the Ombudsman for Estate Agents scheme. By choosing an NAEA agent, consumers can be reassured they are dealing with a trustworthy professional.”
Visit www.naea.co.uk for further information on this topic
We hope you have found this moths information sheet useful and please do not hesitate to contact us if we can help you in any way.
Drewery Property Services
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